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General:
Registration:
Bidding:
What is SkyMiles Online Auction? [top]
SkyMiles Online Auction is an auction site that allows you to redeem your miles for unique items - trips, events, gifts, etc.
Do I need to be a SkyMiles member? [top]
Yes, you need to be currently and actively enrolled in the SkyMiles program. You need to be logged in on delta.com in order to access the auction items and bid.
How do I enroll in SkyMiles if I am not already a member? [top]
Visit Join SkyMiles to enroll.
How much does it cost to bid on? [top]
SkyMiles Online Auction costs nothing to view, bid, win, or receive an item.
May I browse listings without Registering? [top]
You may browse as much as you'd like without signing up.
How do I Register? [top]
It takes just a few minutes to Register. To complete the Registration process, you will need to provide us with required information such as your UserName, Address, Email Address, Phone Number with Area Code, and Country. Your First and Last Name are provided as they appear on your SkyMiles account and cannot be changed on the SkyMiles Online Auction page. Please visit delta.com
You also have the option of receiving specials or notice on items via email. Once you have confirmed your choices, you will then have to agree to the site rules and restrictions by clicking the Accept button on the following Terms and Conditions page.
You can change your user-specific Password at any time by editing your User Information in My Account.
You may Register now.
Why did my screen "refresh" after I submitted my Registration Information? [top]
Your cookies have probably been disabled! Check the Internet Options or Preferences from your browser's toolbar. If your cookies are disabled, you will not be able to navigate the site.
Do I have to enter my credit card information when I Register? [top]
No. There is not cost to view, bid, or redeem miles on SkyMiles Online Auction.
What are the System Requirements needed to use the site? [top]
We strongly suggest using a version 4.0 browser (preferably the most current version available) from either Microsoft or Netscape (as opposed to a version 3.0 browser). Netscape users should at least be running Communicator 4.5 (Navigator 4.08) or later. For users running IE 4.0, please check the version you are using by going to your browser's HELP menu and choosing "About Internet Explorer." Version 4.72.3110.8 or later should appear. If you do not have at least this version, and you wish to get a free upgrade, go to http://www.microsoft.com/windows/ie/download/default.asp.
Why can't I have a PO Box as my Mailing Address? [top]
Certain carriers do not deliver to Post Office Boxes, so having a Street Delivery Address on record avoids any delays in processing your purchase.
What do I do if I've forgotten my PIN? [top]
Please verify that you have entered the correct 10-digit SkyMiles number or the correct PIN. If you have forgotten your SkyMiles membership number or PIN, please contact SkyMiles Reservations at 800-323-2323. For non-U.S. based customers, please call the Delta Reservation Sales office for your country.
How do I bid? [top]
You must be logged in to place a bid. Please see log in instructions above. To bid simply locate the listing you're interested in and begin by clicking Bid Now. Enter your bid amount which must be at least one increment higher than the current bid and click Submit. On the next screen please click Confirm to confirm your bid. Once confirmed your bid is final and can not be retracted. If you're the winning bidder, SkyMiles will be deducted from your account automatically to pay.
How do I increase my bid? [top]
To increase your bid, go follow the bidding instructions above. Remember all bids are final and binding. You can increase your bid at any time. Every time you increase your bid, the Number of Bids listed for the item will increase by one.
Why doesn't my bid show up online after I bid? [top]
The Bid History should show your bid as soon as it is entered. If it doesn't appear, you may be viewing an old version of the page. Try clicking your browser's "refresh" or "reload" buttons.
The Listing page updates 10-20 minutes after you make your bid to reflect the new Current Bid.
How will I know if my bid is no longer Winning? [top]
We will send you an email when your bid is no longer Winning. However, there can be unpredictable delays in email transmission. We suggest that you regularly visit our Web site to check your "Bidding Activity" in My Account.
How will I know if I win? [top]
We will notify you by email if you win; although you are responsible for determining if you have won by visiting the site and checking the status of your bid in My Account. The email will contain all the Seller's Contact Information.
After you are notified by email, a representative from SkyMiles Online Auction Customer Service will contact you via phone, email, or letter depending on the item that is won.
How are Winning Bids determined in multi-item Listings? [top]
During each auction, a number of identical items are offered for sale at the same time. When the listing closes, the highest Bidders win the available inventory. Bids are sorted in order of Price, Quantity, and then Time. If bids are tied for Price, the Buyer who has bid on the greater Quantity wins. If there are two bids at the same price for the same Quantity, the earlier bid wins.
How can I view all bids I've submitted? [top]
Go to "My Account" and select "Bidding Activity." On the Search page, select "ALL" from the Status option and click "Submit." Your bids from the last 60 days will appear.
Why did a bid from earlier today beat my bid? [top]
Bids retain the time when they are placed. Because we use time to break ties, if you placed a bid for the same Mileage Amount and Quantity as an earlier Bidder, the other Bidder will win. It is to the Bidder's advantage to get an initial bid in as early as possible. However, if the Max Bid is raised later, the Timestamp is changed to reflect the new bid.
Why does the Number of Bids on the Listing Info page display more bids in the table than are listed after I click the Bid History link? [top]
If the Number of Bids in the Listing Info table lists more bids than are listed in the Bid History of the item, it is probably because one or more of the Bidders have at one point during the auction increased an initial bid. Every bid made, whether it is an initial bid by a user, or an increase, is recorded in the Number of Bids.
Can I submit a bid offline? [top]
We only accept bids either online or via your wireless device at this time.
Do all auctions close at exactly the scheduled closing time? [top]
SkyMiles Online Auction features work together with Maximum Bid to ensure that bidders will always have a chance to challenge bids placed in the final seconds of an auction. When indicated on a listing page, if a bid is placed during the last 10 minutes of an Open or Reserve Price Auction, the auction will be automatically extended for an additional 10 minutes from the time of the latest bid. The auction will close once all bidding activity has stopped for a period of 10 minutes.
Note: If you have placed a bid when Auto Bid Extend is engaged, you should refresh, or reload, your browser frequently (every 3 - 5 secs) so that it displays the most current bid status information.
It appears as if someone is intentionally overbidding himself. Why is this happening? [top]
In some cases, it might appear that a single bidder is bidding against himself. For instance, the same bidder might bid 10,000, 15,000, 20,000, and so on. No, nothing fraudulent is going on! Most likely, this bidder is up against another bidder's "proxy bid". By placing multiple bids, he is trying to overbid a maximum that another bidder has already placed.
I appear to have been overbid by an amount smaller than the bid increment. How has this occurred? [top]
The other bidder had placed a "proxy bid". In some cases, it's possible that another bidder's standing maximum bid is greater than yours, but by less than the bid increment. In this case, the other bidder will be winning at exactly their maximum bid. Example: This item has a bid increment of 5,000 miles: The current winning bid is at 30,000 miles. You bid 35,000 miles (proxy bid) Bidder B bids 35,001 miles (also a proxy bid) In this case, Bidder B will be winning at exactly 35,001 miles even though it appears to not meet the minimum increment. It was more than the bid increment when he placed the bid. The bid was only at 25,000 miles so a bid of 35,001 miles is 10,001 miles bid increment.
Can I retract a confirmed bid? [top]
Yes - but your confirmed bid can only be retracted under special circumstances should you choose to submit a formal request.
Once you have submitted your confirmed bid, it can only be retracted under the following circumstances:
- You made a typographical error when placing a bid amount.
- You have submitted your valid bid retraction request not less than 12 hours before the auction closes.
You cannot retract a bid if:
- You have placed bids on a similar item.
- You have changed your mind.
- You state that you cannot pay for the item.
- You submit a bid retraction request less than 12 hours before auction close.
To retract a confirmed bid, you must contact SkyMiles Online Auction Customer Service with your request. Please include the item listing number and the reason for the retraction. All bid retraction requests received less than 12 hours before auction close will not be processed regardless of the explanation. All bid retraction requests received without a valid explanation will not be processed. Bidders who retract their bids may not place new bids on that item. It is up to the discretion of Delta SkyMiles whether or not your bid retraction request will be accepted.
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